Free Online Training

A Digital Revolution in Government Customer Experience

Tuesday, July 25 | 2:00 - 3:00 PM ET / 11:00 AM - 12:00 PM PT


Technology has changed the way we think about customer experience. As citizens, we want to engage and access services at a time that is convenient and in a manner that fits our individual needs, while ensuring our issues are resolved quickly.

Every day, citizens' expectations of their government's digital services are growing, and it’s up to agencies to meet the demand. In order for this digital revolution to succeed, agencies need the right people, processes and technology in place to make customer experience innovations a reality.

So how do agencies move to more robust customer experience solutions that enable faster and more flexible access to services?

Join us on Tuesday, July 25th, at 2pm ET, as we explore the future of government customer experience.

Specifically, you’ll learn:

Mariela Melero
Associate Director, Customer Service and Public Engagement, USCIS

Jessica Barret-Simpson
Senior Advisor, U.S. Department of Education’s Office of Federal Student Aid
Megan Eunpu
Federal Account Executive, Genesys

Victor Janey
Program Manager, Census Questionnaire Assistance, General Dynamics Information Technology
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